This Privacy Policy explains how Fixxzo Technologies Private Limited (“Fixxzo”, “we”, “us”, or “our”), operating the Glammzo platform (“Glammzo”, “Platform”, “Service”), collects, uses, shares, and protects personal information when you use our website, mobile experiences, and related services.
Glammzo is a beauty discovery and appointment booking marketplace. Customers can browse salons and independent solo artists, compare services and prices, request bookings, manage appointments, leave reviews, and interact with partners. Salon partners and solo artists may list their businesses or professional profiles, manage availability, and receive booking requests through Glammzo and related CRM tools.
By using Glammzo, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.
1. Who We Are
Fixxzo Technologies Private Limited operates Glammzo as a technology intermediary that connects customers with independent salon partners and solo beauty artists.
For privacy-related questions, contact us at support@glammzo.com. Support is available Monday to Saturday, 9:00 AM – 7:00 PM (IST).
2. Information We Collect
We collect information that you provide directly, information generated through your use of the Platform, and limited information from salon partners, solo artists, and service providers.
Some fields—such as allergy notes—may be considered sensitive. Provide them voluntarily only if you want the salon or artist to consider them for your appointment. We process this information to support safer service delivery and as otherwise described in this Policy.
- Account and profile details: name, phone number, email address (where provided), OTP-based authentication, and profile preferences.
- Booking details: selected salon or solo artist, services or packages, preferred stylist (if any), appointment date and time, visit location (studio or home), notes you share, booking status, reschedule history, payment or advance references where recorded, and cancellation reasons.
- Home-visit details (when applicable): service address, landmark, and map coordinates you provide so the artist can travel to you.
- Location information: city, area, or approximate location you choose for discovery and nearby recommendations. Precise device location and map search queries are used only if you grant permission or enter an address (processed via mapping providers).
- Beauty and service notes (when shared): skin type, hair type, allergies, and free-text notes that customers or artists add to help deliver a safer service. Treat allergy and health-related notes carefully; share only what is needed for the appointment.
- Reviews and feedback: ratings, review categories, written comments, and optional partner replies after completed visits. Verified reviews may appear on public artist or salon pages.
- Partner and business information: salon or artist display name, address or service area, services, pricing, offers/promo codes, portfolio media, operating hours, travel preferences, cancellation policy text, and related listing/CRM data provided by partners.
- Solo-artist account data: mobile number used to sign in, profile photo, categories, languages, Instagram handle (if added), workplace and travel settings, availability, services, offers, push-notification device tokens, and performance statistics derived from bookings and reviews.
- Payout and reimbursement details (artists, when provided): bank account holder name, bank name, account number, and IFSC used to process eligible reimbursements (for example wallet or loyalty settlements). These details are not used to charge customers.
- Customer records created by artists: name and phone (and address for home visits) that customers share when booking an artist, or that the artist enters for manual bookings, plus optional beauty notes and past-look photos the artist stores for that client.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, session activity, and similar technical diagnostics.
- Communications: messages you send to support, and transactional notices related to bookings, account security, or platform updates (including WhatsApp, SMS/OTP, or push notifications where enabled).
3. How We Use Information
We use personal information to operate, improve, and protect Glammzo, and to support customer and salon partner experiences.
- Create and manage customer, salon-partner, and solo-artist accounts.
- Enable discovery, search, filters, maps, favorites, and recommendations for salons and solo artists.
- Process booking requests, confirmations, reschedules, cancellations, reminders, and appointment history.
- Share necessary booking details with the relevant salon or solo artist so they can fulfil the appointment.
- Display service catalogues, packages, offers, estimated totals, and related booking information.
- Support payments where enabled, including pay-at-salon, pay-artist-directly, or third-party payment flows.
- Send transactional messages about bookings, account activity, and important service updates.
- Moderate reviews, prevent fraud/abuse, and investigate safety or trust issues.
- Analyse platform performance, fix bugs, and improve product features.
- Comply with applicable law and enforce our Terms of Service.
4. Sharing Information in a Marketplace
Because Glammzo connects customers with salons and solo artists, some information must be shared to complete a booking.
- With salon partners: when you request or manage a booking, we share relevant details such as your name, phone number, selected services, appointment timing, notes, and booking status with the salon you chose.
- With solo artists: when you book an independent artist, we share your name, phone number, selected services, appointment timing, visit type (studio or home), and—if you request a home visit—the address and location pin you provide, so the artist can deliver the service.
- With customers (from artists): artists receive customer contact details only to arrange and fulfil bookings they accept on Glammzo.
- With service providers: cloud hosting and databases, SMS/OTP providers, WhatsApp Business messaging (where enabled), mapping and places providers, authentication, push-notification delivery (including device push services), and similar vendors who process data on our behalf under contractual safeguards.
- With payment providers: if online payments are enabled, limited payment-related information may be processed by authorised payment partners.
- For legal and safety reasons: when required by law, regulation, court order, or to protect Fixxzo, users, partners, or the public.
- Business transfers: if we undergo a merger, acquisition, restructuring, or similar transaction, information may be transferred as part of that process, subject to appropriate protections.
5. Solo Artists and Their Customers
Solo artists use Glammzo tools to publish a booking page, manage services and availability, create offers (when unlocked), and receive bookings from customers.
When a customer books an artist through Glammzo (website or app), the customer provides personal details needed for the appointment—typically name, phone number, selected services, timing, and home-visit address if applicable. Completing a booking means those details are shared with that artist for fulfilment.
Artists may also create client records manually (for example when a client messages them offline). Beauty notes and past-look photos stored by an artist are visible to that artist in their CRM tools and should be limited to what is needed for the service.
Artists must use customer information only to provide the booked service and related legitimate communications (for example confirmations, directions, or reschedules). Artists must not sell, publicly post, or misuse customer data obtained through Glammzo without a lawful basis and the customer’s consent where required.
Portfolio images and published profile details may be publicly visible on the artist’s Glammzo booking page and in discovery when the artist chooses to publish or list their profile.
Artists may delete their Glammzo artist account from Settings in the CRM mobile app. Deletion removes the public booking page from discovery, cancels upcoming bookings, clears push tokens, and closes sign-in access. Some booking and settlement records may be retained as needed for disputes, safety, accounting, or legal compliance.
6. Payments, Pricing, and Reimbursements
Glammzo may display estimated prices based on information provided by salon partners and solo artists. Unless clearly stated otherwise, customers typically pay the salon or artist directly for services received.
If Glammzo enables online payments, coupons, wallet credits, or other payment features, related payment data will be handled through secure processors and only as needed to complete the transaction and prevent fraud.
Where solo artists provide bank account details, we use them only to process eligible reimbursements or settlements owed to the artist (for example loyalty or wallet-related reimbursements), not to debit customer cards or bank accounts.
Salon partners and solo artists are independent businesses. Final amounts, taxes, travel fees, and additional charges may depend on services actually provided and the partner’s own policies.
8. Data Retention
We retain personal information for as long as needed to provide the Service, maintain booking records, resolve disputes, enforce agreements, meet legal obligations, and support legitimate business needs.
Booking, cancellation, and communication records may be retained for operational, accounting, dispute-resolution, and compliance purposes even after an account becomes inactive.
9. Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Please protect your login credentials and notify us promptly if you suspect unauthorised access to your account.
10. Your Choices and Rights
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or ask us to restrict or review how we process it.
- Update profile details from your account settings where available.
- Delete a consumer Glammzo account from Profile → Profile information in the app or website, or visit https://glammzo.com/delete-account.
- Delete a solo-artist account from Profile in the Glammzo CRM mobile app (Delete account).
- Manage booking actions such as cancellation or rescheduling through My Appointments or your artist calendar, subject to Platform and partner rules.
- Withdraw location permissions through your device/browser settings.
- Contact us at support@glammzo.com to request support with privacy preferences or data requests.
11. Children’s Privacy
Glammzo is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the latest version. Continued use of Glammzo after changes means you accept the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or how Fixxzo Technologies Private Limited handles personal information on Glammzo, contact us at:
support@glammzo.com
Support hours: Monday to Saturday, 9:00 AM – 7:00 PM (IST)
This page is provided for transparency about how Glammzo works as a salon booking marketplace. For advice specific to your situation, please consult a qualified legal professional.